Help Desk Certificate

Program Objectives:

In a business enterprise, a help desk is a place that a user of information technology can call to get helo with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of hoe to handle the problems that come in. In larger companies, a help desl may consist of a group of experts using software to help trach the status of problems and other special software to analyze problems (for example, the status of a company's telecommunications network).

This program is designed

1. To educate students interested in pursuing careers in help desk.
2. To raise students' awareness of the importance of competent ethical behavior.
3. To provide opputunities for further education for those already employed in the field.
4. To prepare students to be able to accurately and efficiently (a) answer routine help desk questions; (b) display professionalism to clients and co-workers; and (c) utilize both specific and general application software.